Refund & Returns

When you place an order with us, we custom-manufacture the product and ship it to you, as we don't maintain stock to prioritize sustainability. Each item is meticulously crafted with the dedication of our artisans, including our women workforce. We have a no-refund and no-return policy once a product is sold, and we strive for seamless transactions on our website while maintaining the highest quality standards in product delivery.

Why my exchange is not accepted?

If you're dissatisfied with the material or color of your dress, please carefully review the product description and images before making a purchase. Feel free to contact us for more details. Please note that there might be a slight color variation due to screen resolution and lighting, so we cannot accept exchanges or returns based on this. Once a LOVEPRASHA piece is sold, it can only be exchanged for a different size, provided it's returned in perfect condition. We'll issue a credit note for the exchanged product, minus shipping costs, valid for 20 days from receipt.

Non-Returnable Items

Products bought during sales, with discounts, using coupon codes, or gift vouchers cannot be returned, refunded, or exchanged. Additionally, items that have been worn or washed are not eligible for exchange or return.

Eligibility for Exchange or Return

To qualify for an exchange or return, the product must be unused, unworn, unwashed, undamaged, with all labels and tags intact, and in its original packaging.

Damaged or Wrong Product

If you receive a damaged or incorrect product, please notify us with a photo via email/WhatsApp within 24 hours of delivery. After returning the product, we'll send you a replacement. Remember to include your name, address, contact number, email, and order ID with the returned item.

Exceptions

Made-to-order pieces, international orders, and Cash on Delivery (COD) orders are not eligible for returns or exchanges.

Return Shipping Costs

Customers are responsible for the cost of return shipping, which is non-refundable. We recommend using traceable mail for returns, as any items not received by LOVEPRASHA will be considered not returned.

CANCELLATION by LOVEPRASHA

Please be aware that there may be instances where we are unable to accept or fulfill certain orders, and we reserve the right to cancel them at our sole discretion. This decision may be made for various reasons, such as limitations on available quantities, inaccuracies or errors in product or pricing information, or concerns raised by our credit and fraud prevention department. Additionally, we may request further verification or information before proceeding with an order. If any part of your order is canceled or if additional information is needed, we will promptly reach out to you. In the event that your credit card has already been charged, the corresponding amount will be reversed back into your Card Account. By making a purchase with LOVEPRASHA, you agree not to dispute our decision and accept our determination regarding order cancellations.